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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deborah Motter

Deborah Motter

June 5, 2025

5  out of  5
rating by Deborah Motter
"This is the best experience I have ever had when purchasing insurance coverage. Lucy was amazing! She walked me through the process, explained everything exceptionally well, and was so friendly! I have finally found the best coverage at a rate that fits my budget. Thank you so much!"
We responded:
"So glad we were able to help you! "
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Patty Gray

May 21, 2025

5  out of  5
rating by Patty Gray
"I was very pleased with the outcome of my visit. I have nothing but good to say about the staff in the office. Everyone is very friendly and professional. I have happily been with the office for 5 years and I feel all my insurance needs are well taken care of."
We responded:
"Thank you for your review Patty!"
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Caleb Steinmetz

May 21, 2025

5  out of  5
rating by Caleb Steinmetz
"Very fast response time!"
We responded:
"Thank you for your review Caleb! "
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Ron Richnavsky

May 21, 2025

5  out of  5
rating by Ron Richnavsky
"Awesome Service and Tiffany and Penny are world class Insurance Agents Highly Recommend"
We responded:
"Thank you for your review Ron! "
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Theresa Howard

May 6, 2025

5  out of  5
rating by Theresa Howard
"State Farm was so nice got our claim rolling quick got us in a rental car same day."
We responded:
"Glad you were happy with the process Theresa! "
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Jeri Laser

March 28, 2025

5  out of  5
rating by Jeri Laser
"Very friendly and helpful, fast and great to work with."
We responded:
"Thank you for the review Jeri…love the new car! "
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Susan Mcelwee

March 25, 2025

5  out of  5
rating by Susan Mcelwee
"Awesome customer service"
We responded:
"Thank you for your review Susan! "
Profile photo of Tyler Blair

Tyler Blair

March 21, 2025

5  out of  5
rating by Tyler Blair
"I wrecked my truck and it was totaled. They gave me a fair price for my truck and got me the money within a couple days of sending my title in. Super helpful with the whole unfortunate event."
We responded:
"Glad we were able to help make the process easy Tyler! "
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Stephanie L Seville

March 20, 2025

5  out of  5
rating by Stephanie L Seville
"Penny's staff is very kind and friendly. Also very thoughtful."
We responded:
"Thank you for your kind words Stephanie! "
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berni frees

March 17, 2025

5  out of  5
rating by berni frees
"They go above and beyond. Always friendly and willing to help in any way they can"
We responded:
"Thank you for your review Berni! "
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Tim Showman

March 3, 2025

5  out of  5
rating by Tim Showman
"Wonderful place, Tiffany was able to help me set up all the policies I needed to have everything covered. Highly recommend reaching out if your shopping for insurance."
We responded:
"Thank you for your review Tim! "
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Aleydis Morales

February 27, 2025

5  out of  5
rating by Aleydis Morales
"Valeria was great! Made the process super fast and easy!"
We responded:
"Thank you for your review Aleydis! "
Profile photo of James Turner

James Turner

February 26, 2025

5  out of  5
rating by James Turner
"I have know this team for a long time personally and have worked with them as my agent for a few years. They are always available and exceptional at assisting when life throw curve balls that require insurance!"
We responded:
"Thank you for your kind words! "
Profile photo of Ben H

Ben H

February 17, 2025

5  out of  5
rating by Ben H
"I've been with Penny Pennell State Farm for close to 10 years now, and I have always had an amazing experience with them. Every agent I have spoken with here has been kind, helpful, and has provided excellent service. Thank you Penny Pennell State Farm for doing everything that you do!"
We responded:
"Thank you for your kind works Ben! "
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Dana Lyons

February 13, 2025

5  out of  5
rating by Dana Lyons
"Tiffany is super to work with!!"
We responded:
"Thank you for your review Dana. "
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joshua atwell

January 27, 2025

5  out of  5
rating by joshua atwell
"State Farm took care of me super fast and gave me the best advice and options for my vehicle and situation. I’d recommend the branch in Willard Ohio to anyone. I really appreciate Val at State Farm make my experience buying a new vehicle easy and a positive experience. Thanks State Farm! 🤩"
We responded:
"So glad we could help you Joshua! "
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prettypegasus

January 27, 2025

5  out of  5
rating by prettypegasus
"Customer service was amazing, very sweet!!"
We responded:
"Thank you for your review! "
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virginia holloway

January 24, 2025

5  out of  5
rating by virginia holloway
"I love how helpful State Farm agents are. I have a wonderful experience every time I call them"
We responded:
"Thank you for your review Virginia. We’re always glad to help! "
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Manuel-DeLeon Gonzalez

January 22, 2025

5  out of  5
rating by Manuel-DeLeon Gonzalez
"I can only say they were there for me if that isn't enough I was in Dire Straits and had nowhere else to turn and they were there for me"
We responded:
"So glad we could help Manuel! "
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Justin Schneider

January 8, 2025

5  out of  5
rating by Justin Schneider
"My Family has been using Penny's Office for well over 20 years. Wonderful lady and even better customer service!"
We responded:
"Thank you for your kind words Justin. "
Profile photo of Larry Brabson Sr.

Larry Brabson Sr.

January 7, 2025

5  out of  5
rating by Larry Brabson Sr.
"The person I talked to was very helpful and friendly. She answered all my questions and made me feel welcome."
We responded:
"Glad we could help you Larry! "
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scott Granneman

December 23, 2024

5  out of  5
rating by scott Granneman
"Professional easy service"
We responded:
"Thank you for your review Scott! "
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randall lewis

November 22, 2024

5  out of  5
rating by randall lewis
"The process went very smoothly. They kept me updated on what was going on and also referred me to a great dealership to get the work completed."
We responded:
"Always happy to help Randall. "
Profile photo of Sandy Herevia

Sandy Herevia

November 4, 2024

5  out of  5
rating by Sandy Herevia
"The whole process was handled very quickly and professionally!"
We responded:
"Thank you for your review Sandy. Glad you were satisfied! "
Profile photo of Craig Duncan

Craig Duncan

October 30, 2024

5  out of  5
rating by Craig Duncan
"Great experience with my insurance needs , above and beyond with making sure your happy and taking the time and effort to make sure your satisfied!"
We responded:
"Thank you for your review Craig. Always glad to help! "